Help
Short answers to the things people ask most. If yours isn't here, the contact page has one inbox and a person on the other end.
Common questions
How do I book
Pick a time, a length and any extras. You'll see the whole price before you confirm anything.
When am I charged
You pay when a cleaner accepts the job, not before. The price you confirmed is the price taken.
How do I change a booking
Open the booking in your account and change it there. If the cleaner can't make the new time, you'll be offered another.
How do I cancel
Cancel 24 hours or more before the start and you're refunded in full. Between 24 and 2 hours, half comes back. Under 2 hours, nothing does.
The clean wasn't right
Tell us within 48 hours and we'll put it right. You can also open a dispute from the booking for 14 days.