Trust and safety
Trust is shown, not shouted. Here is exactly what we check, and what we're still building.
Not happy with a clean? Tell us within 48 hours and we'll put it right.
What we check
Before a first job, a cleaner submits identity and right-to-work documents. An admin reviews them by hand and can reject them.
Insurance
During onboarding we ask each cleaner to confirm they hold public liability cover. We won't print cover amounts here until we've verified them ourselves.
References
Onboarding collects references. We describe the step rather than the result, because a reference we haven't checked isn't a claim we'll make.
Ratings
Every completed clean can be rated for 14 days afterwards. Ratings sit on the cleaner's profile, good and bad alike.
Your money and your address
You pay when a cleaner accepts, not before. Your address is shared with them 24 hours ahead of the visit and not a day earlier.