Terms of service
Plain terms for a simple service. If something here reads as legalese, tell us and we'll rewrite it.
What SearchCleaner does
SearchCleaner is the platform you book through. Cleaners are independent professionals who set their own rates. We check them, we hold the booking and payment, and we handle it when something goes wrong.
Payment
You pay when a cleaner accepts the job. The price shown at confirmation includes VAT and is the price taken. Our 17% fee comes out of the cleaner's share, never on top of yours.
Cancelling a booking
Cancel 24 hours or more before the start and you're refunded in full. Between 24 and 2 hours, half is refunded. Under 2 hours, no refund is due.
Disputes
You can open a dispute from a booking for 14 days after it ends. We look at the evidence from both sides and tell you the outcome in writing.
The 48-hour put-it-right promise
If a clean isn't right, tell us within 48 hours of it finishing. We'll arrange a return visit or a refund of the affected work, at our reasonable judgement. This is the promise we make on every page of this site.